Refund policy

Return Policy

We have a 15-day return policy for eligible merchandise (see "Exceptions/Non-Returnable Items" below), which means you have 15 days after receiving your item to request a return. 

In order for your return to be accepted, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase. 

To initiate a return, please contact us at info@valiofficial.com and let us know the reason for your return. Upon receipt of your email, we will send you the return address for your eligible merchandise along with additional return information and instructions. 

You can always contact us for any return or exchange questions at info@valiofficial.com. It's important to us that you are satisfied with your purchase, so we will do our best to work with you on any concerns. 

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item received is defective, damaged, or incorrect (wrong item or size), so that we can evaluate the situation and make immediate corrections.

Exceptions/Non-Returnable Items

Jewelry and jewelry accessories (e.g., wallet chains) are custom, made-to-order items and are therefore not eligible for return. Please get in touch if you have questions or concerns about your specific item. 

European Union 14-day cooling-off period

Notwithstanding the above, with respect to any merchandise shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to provide your receipt or proof of purchase.

Refunds

With respect to eligible merchandise, we will notify you once we’ve received and inspected your return and let you know if the refund is approved. If approved, you will automatically be refunded on your original payment method within 10 business days. Please note that it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at info@valiofficial.com so that we can investigate the delay.